Refund policy


We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return guarantee.

Eligibility for Returns

  • Returns must be requested within 30 days from receipt of the order.

  • Proof of purchase is required.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your card issuer. Refunds will be returned to the original form of payment.

  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

  • We only replace items if they are defective or damaged.

How to Initiate a Return

  • Contact Support@vvsexcandy.com 

  • Return Address: 6451 E Rogers Circle Boca Raton FL 33487